General Terms and Conditions of Sale

Identification of LYRIKS.IO

LYRIKS.IO is a simplified joint-stock company (société par actions simplifiée) registered with the Paris Trade and Companies Register (RCS) under No. 990 514 580, with its registered office located at 200 Rue de la Croix Nivert, PARIS – 75015.

Services offered

LYRIKS.IO provides its customers (the "Customers") with a project specification tool (the "Services") via the platform https://lyriks.io/ (the "Platform").

LYRIKS.IO also provides project structuring services through a language accessible to everyone (the "Services") via the Platform.

Information on the General Terms and Conditions – Purpose

The general terms and conditions (the "General Terms and Conditions") are the sole document governing LYRIKS.IO's contractual relationship with the Customer and define:

• the terms of use of its Services,
• the respective obligations of the parties.

Information on the General Terms and Conditions – Quotation

By way of exception, where the Services are subscribed to via a quotation (the "Quotation"), it is drawn up on the basis of the Customer's needs. The Customer must accept it within the timeframe indicated on the Quotation. In the event of any contradiction, the Quotation shall prevail over these General Terms and Conditions.

Location of the General Terms and Conditions

The Customer can find them via a direct link at the bottom of the Platform page.

How the General Terms and Conditions are accepted

The Customer accepts the General Terms and Conditions (i) by ticking a box in the registration form or (ii) by signing the Quotation to which they are appended. If the Customer does not accept all of the General Terms and Conditions, the Customer may not access the Services.

They may be supplemented by specific terms which, in the event of a contradiction, shall prevail over the General Terms and Conditions.

Relationship with the payment service provider's general terms and conditions

All payments made through the Platform are managed by the payment service provider indicated on the Platform (the "Payment Service Provider").

The Customer will contract directly with the Payment Service Provider regarding the implementation of these payments, by accepting its general terms and conditions via a tick box on the Platform.

If the Payment Service Provider refuses or terminates the Customer's subscription, the Customer may not/no longer use the Services under the Subscription. The free version remains accessible.

Conversely, the end of the contractual relationship between the Customer and LYRIKS.IO results in termination of the Customer's contract with the Payment Service Provider.

In the event of any contradiction between the Payment Service Provider's general terms and conditions and the General Terms and Conditions, the latter shall prevail.

The Customer expressly mandates LYRIKS.IO to transmit to the Payment Service Provider all instructions relating to payments made on the Platform.

Conditions for accessing the Services

The Customer is:

• a natural person with full legal capacity.
• or a legal entity acting through a natural person having the required power or authorization.

Customer status

The Customer has the status of a professional, meaning any natural person or legal entity acting for purposes within the scope of its professional activity (the "Professional Customer"), or of a consumer, meaning any natural person acting for purposes that do not fall within the scope of its professional activity (the "Consumer Customer").

Access and subscription to the Services

In order to benefit from the Services, the Customer must have an internet browser. The list of incompatible browsers is indicated on the Platform.

The Customer can access the Services by going directly to the Platform.

To subscribe to the Services, the Customer must (i) complete the form provided for this purpose on the Platform or (ii) sign the Quotation.

As part of subscription via the Platform, the Customer must provide LYRIKS.IO with all information marked as mandatory.

Registration automatically results in the opening of an account in the Customer's name (the "Account") allowing access to the Services.

Depending on the type of subscription, the Customer may create User accesses within the specified limit.

The Customer is solely responsible for creating and configuring User accesses.

Description of the Services

Before any subscription, the Customer acknowledges that it can review on the Platform the characteristics of the Services and their constraints.

Implementation of the Services requires an internet connection; the quality of the Services depends on it.

The subscribed Services are described on the Platform and/or on the Quotation. Any change requires a new subscription.

Licence to use the Platform

Unless an exception is duly stated, LYRIKS.IO grants the Customer, for the duration of the subscription, a non-exclusive, personal and non-transferable licence to use the Platform, solely for the purpose of providing the Services.

• Prohibition on reproducing, arranging, adapting the Platform;
• Prohibition on commercial exploitation for third parties;
• Prohibition on selling, assigning, providing, renting, transferring or distributing;
• Prohibition on modifying, merging, integrating;
• Prohibition on decompiling, disassembling, translating, performing reverse engineering (except where permitted by law);
• Prohibition on using the Platform to develop a competing product;
• Prohibition on any use not covered by the licence.

Additional services – Maintenance

The Customer benefits from corrective and evolutionary maintenance during the term of the Services; access may be limited or suspended.

Corrective maintenance: correction of malfunctions/bugs.

Evolutionary maintenance: improvements and additions of functionalities, which may be carried out automatically without prior notice.

Access may be limited/suspended for scheduled maintenance.

Additional services – Hosting

LYRIKS.IO provides, under a best-efforts obligation, hosting of the Platform and of the data produced/entered, on its servers or via a professional service provider, on servers located within the European Union.

Additional services – Technical support

In the event of difficulty, the Customer may contact LYRIKS.IO using the identification contact details, the address support@lyriks.io or the dedicated Chatbot.

Support is available Monday to Friday, excluding public holidays, from 8 a.m. to 6 p.m. An estimated response time is communicated depending on the need.

Term of subscription to the Services

The Customer subscribes (i) in the form of a subscription (the "Subscription") for a price or (ii) free of charge (the "Free Access").

With Subscription

The Subscription begins on the day of subscription for an initial period indicated, renewed automatically for successive identical periods, unless terminated in accordance with "End of the Services".

Pursuant to Article L.215-1 of the French Consumer Code (Consumer Customers)

Obligation to provide prior information on tacit renewal, possibility to cancel free of charge in the event of a failure to comply, reimbursement terms, without prejudice to other mandatory provisions.

Free Access

Free Access is concluded for an indefinite period.

Financial terms – Subscriptions

Prices for the Services are indicated on the Platform or on the Quotation. Any started Period is due. LYRIKS.IO may offer promotions.

Prices may be revised (see "Modification of the General Terms and Conditions") and apply upon renewal.

Payment

On the Platform: payment via the Payment Service Provider indicated.

By Quotation: payment by direct debit; the bank details are appended. The Customer guarantees that it has the necessary authorizations.

Price of the Services – Free Access

Under Free Access, the Services are provided without financial consideration.

Late or non-payment

In the event of late/non-payment: (i) immediate suspension of the Services; (ii) late-payment interest (3 times the legal rate) + €40 fixed recovery costs, without prejudice to additional compensation.

Customer's right of withdrawal

The Consumer Customer benefits from a right of withdrawal.

The Professional Customer (≤5 employees) may benefit from it under specific conditions and within an "off-premises" framework.

Exercise of the right of withdrawal

Period of 14 calendar days from acceptance of the General Terms and Conditions.

Free exercise by sending to LYRIKS.IO (contact details under "Identification of LYRIKS.IO") the form (Appendix 1) or an unambiguous statement.

Refund within 14 calendar days, using the same means of payment (unless otherwise agreed).

If the Services start before the end of the period, payment pro rata for the elapsed period.

Legal guarantee of conformity (Consumer Customer)

Right to be brought into conformity without undue delay, free of charge and without major inconvenience; possibility of price reduction or termination as applicable.

Applicable texts: Articles L. 224-25-1 to L. 224-25-31 and L. 242-18-1 of the French Consumer Code.

Legal guarantee against hidden defects

Articles 1641 to 1649 of the French Civil Code: 2 years from discovery of the defect; price reduction or full refund upon return/renunciation, as applicable.

Intellectual property rights – Platform

The Platform and its elements (software, databases, content, etc.) are the property of LYRIKS.IO or its rights holders. No transfer of ownership arises from the SaaS licence.

Commercial references

Mutual use of names, trademarks and logos as references, during the contractual relationship and for 3 years thereafter.

Customer's obligations and liability – Information

The Customer provides all information necessary for subscription and use of the Services.

Obligations – Customer Account

Accuracy and updating of information; proof of identity; confidentiality of identifiers; notification in the event of fraudulent use; appropriate measures taken by LYRIKS.IO.

Obligations – Use of the Services

The Customer is responsible for its use and that of Users; it undertakes to use the Services in compliance.

• Prohibition of illegal/fraudulent activities, breach of public order, infringement of third-party rights;
• Prohibition of violating contractual/legal provisions;
• Prohibition of system interference, abusive promotion, assistance/incitement to such acts;
• Prohibition of copying, modifying, misappropriating elements of LYRIKS.IO;
• Prohibition of undermining security measures;
• Prohibition of commercializing, transferring or granting access to the Services/elements.

AI clause – Prohibited uses

The Customer undertakes not to make a high-risk use of LYRIKS.IO's AI, in particular for: HR decision-making, performance monitoring/evaluation, or other high-risk uses under EU Regulation 2024/1689.

Prohibition of use for education in the cases listed.

Prohibition of making people believe AI content is generated by a human, generating hateful/illegal/abusive content, impersonating personal data, producing malware/spam/ransomware, etc.

Prohibition of high economic-risk activities; adult industries or dating; providing financial/health advice without human supervision; political campaigns;

Prohibition of infringing third-party rights; reverse engineering outside the legal framework; abusive extraction of data.

LYRIKS.IO's obligations and liability – Service quality

Best-efforts obligation; regular checks; maintenance (see "Maintenance" section).

No liability for difficulties external to LYRIKS.IO's network, external failures, ISP/operator interruptions, poor Customer configuration, force majeure.

No guarantee of a total absence of errors/bugs nor perfect suitability for specific needs.

Service level guarantee

No service level guarantee. Best efforts to maintain 24/7 access excluding maintenance/force majeure.

Backup, storage and data security

Backups performed on a best-efforts basis; no liability for losses during maintenance except in the event of proven fault.

Sufficient storage capacity; technical and organizational security measures.

Limitation of liability

Liability is limited to proven direct damages, capped at the amounts received (excluding bodily injury, death, gross negligence). Claim must be made within one month by registered letter with acknowledgement of receipt (LRAR). Not applicable to Consumer Customers.

Accepted means of evidence

Evidence may be established by any means. Messages and data from the Platform constitute accepted means of evidence.

Personal data – General provisions

Compliance with applicable regulations (French Data Protection Act, GDPR). The privacy policy is available on the Platform.

Personal data – LYRIKS.IO as processor

Processing on behalf of and for the account of the Customer (data controller). Characteristics are set out in Appendix 2.

Processing according to documented instructions; information in the event of unlawful instruction; possibility of suspension/termination.

Prior information in the event of a legal obligation to transfer;

Data security and confidentiality

Implementation of appropriate technical and organizational measures; confidentiality by authorized persons.

Subsequent sub-processors

Authorization of the sub-processors listed in Appendix 2; prior information in the event of changes; Customer's right to object; LYRIKS.IO's liability for their obligations.

Transfers outside the EU

Transfers may occur with appropriate safeguards (GDPR Chapter V).

Assistance and provision of information

Assistance with requests (DPIA, authorities, DPO); forwarding of requests from data subjects; notification of breaches.

Fate of the data

At the Customer's choice: deletion or return at the end of the contract; no copy kept except where legally required. One-month deadline for the choice; failing that, deletion.

Documentation and audit

Making necessary information available; audits once per year at the Customer's expense with notice (2 weeks), respecting security/confidentiality/production constraints; confidential report.

Reuse of data by LYRIKS.IO

Authorization to process (connection/identification data) to improve the services, as data controller, in compliance with regulations.

Customer's obligations vis-à-vis LYRIKS.IO

Provide only relevant and necessary data (no special categories of data unless justified and with appropriate measures); collect lawfully and inform individuals; keep a register; ensure compliance with obligations.

Force majeure

LYRIKS.IO is not liable in the event of force majeure (Article 1218 of the French Civil Code); it informs the Customer; obligations are suspended then resume; performance is maintained for obligations not affected.

End of the Services – Termination of the Subscription

Termination may be requested by the Customer (contact details under Identification), via the dedicated function on the Platform, or by LYRIKS.IO (email). Any started Period remains due. Ending the Subscription does not end Free Access.

End of the Services – Termination of Free Access

Termination may be requested by the Customer (contact details under Identification), via the dedicated function, or by LYRIKS.IO (email). Termination ends the Services.

Sanctions in the event of breach

Essential obligations: payment, accuracy of information, compliance with courtesy rules, no use for a third party, no illegal activities.

• Suspension/deletion of access;
• Information messages;
• Notification/cooperation with authorities;
• Legal action;
• Formal notice of 15 days for other breaches; deletion of the Account at the end of the Services.

Modification of the General Terms and Conditions

LYRIKS.IO may amend its General Terms and Conditions with notice 30 days before they take effect. They apply upon renewal of the Subscription. Refusal is possible via termination. Use after the effective date constitutes acceptance.

Price revisions by reference to the Syntec index (formula P1 = P0 x I1 / I0).

Mediation (Consumer Customers)

In the event of a dispute, free recourse to the consumer mediator: CM2C – 14 rue Saint-Jean 75017 Paris – 01 89 47 00 14 – https://www.cm2c.net

Governing law and competent courts

The General Terms and Conditions are governed by French law.

Disputes with a Professional Customer: exclusive jurisdiction of the courts of Paris (France), subject to mandatory provisions to the contrary, failing an amicable agreement within 2 months.

Appendix 1 – Withdrawal form

Please complete and return this form only if you wish to withdraw.

For the attention of: [to be completed] – Address: [to be completed] – Telephone: [to be completed] – Email: [to be completed]

I hereby notify you of my withdrawal from the contract relating to the following services: ________________

If refund by a means other than the original means: I agree [to be completed].

Registration on the platform [to be completed] on [to be completed].

Name, Address, Signature (if on paper), Date.

Appendix 2 – Personal Data (processing)

Description, purposes, nature of processing operations, types of data (identification, connection), categories of data subjects (Customer employees, Customer customers), duration (duration of the General Terms and Conditions).

Authorized subsequent sub-processors: Anthropic (generative AI – USA), OVH (hosting – France), Firebase (storage of identifiers/connections – Belgium), Revolut Business (banking data – Lithuania), Stripe (banking data – Ireland), Google (Google authentication – Ireland), Microsoft (Azure authentication – France).

Customers must not use the AI with critical or personal data (reminder in the platform).